FRIENDLY TERMS & CONDITIONS

REFUNDS & EXCHANGES

We are all about the service and there is no delivery charge and even if you get your bag and you don’t want it or it isn’t what you expected we will arrange a courier at our cost to pick it up from you and give you a full refund.  We do just ask that it is unused and still with tags but that is the only condition of return.

Freedom Filosofie
Returns & Exchanges
114 Bank Street
South Melbourne   VIC   3205

REFUNDS

Once we collect the bag from you and it has been received by Freedom Filosofie we will deposit the funds to your nominated account within 3 working days.  No charges for any freight.

EXCHANGES

There will be no cost to ship the new replacement or return the one you don’t want – we will arrange a courier to collect the old and bring you the new…on us!  If there is a price difference between your items we can use the nominated card used for your first purchase.  Please contact us anytime to discuss your needs as we are very friendly and flexible.

SHIPPING FEES

Shipping fee (if applicable) won’t be refunded and a new charge will apply to exchanges unless product is faulty or damaged whereby full shipping will be covered by us, Freedom Filosofie.

WHEN WILL MY ORDER BE DISPATCHED

Orders placed before 13:00 AEST (Monday-Friday) will ship that same day.

Orders placed after 13:00 AEST (Monday-Friday) and on weekends will be dispatched the next business day.

Orders placed before midday AEST  Monday-Friday will ship the same day.

Orders placed after midday AEST (including weekends) will be shipped the next business day.

DELIVERY TIMEFRAMES

The shipping guide is reliant on delivery service/customs clearance and public holidays so can only be used as a guide.  Parcel may be held by delivery service or returned to our warehouse in the event you are not available to accept the delivery on the day.

DAMAGED OR MISSING GOODS

We take great care to ensure that products are packed securely so they arrive at your door in perfect condition. As a result, any items damaged during delivery will be replaced upon receipt of the damaged goods to our postal address.?Please note that if an item has been lost/stolen in transit, a replacement of the product will be organised at our discretion.

Contact:

bella@freedomfilosofie.com.au
Freedom Filosofie
114 Bank Street
South Melbourne   VIC   3205
Phone: 0438 772 366

Delivery Charges:

There will be a delivery charge of $10 anywhere in Australia – please email for international charges.